Active Listening Skills e-Book
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.
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- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
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Learning online or e-learning courses has a number of obvious advantages which benefit the student. Other than being able to learn any time and in any place 24/7 add flexibility to the process. Choosing the time suits you to advance your learning.
The coursework is available to the learner to go over and to revise countless of times before finally taking the exam. Also, should the first results are not satisfactorily, you can retake the exam again.
You are no longer restricted to set hours and having to rebook another course when the exam results are not as good as you can achieve.
- Online courses run 24/7
- You can login from any place as long as you have the username & password
- The course can be revised again countless of times till the learner is ready
- Exams can be retaken when the results can be improved
- Certificate will be issued as soon as the exam was completed in the learner’s name
- Your results kept safe on our system for further use by the learner
- Courses are 100% guaranteed CPD Accredited by The CPD Accreditation Group