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Call Centre Training Sales and Customer Service Training for Call Centre Agents e-Book Training + Certificate UK

£8.99

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical course.

100 in stock

Description

Call Centre Training Sales and Customer Service Training for Call Centre Agents e-Book Training + Certificate UK

Kerote Ltd Accredited Provider No # 777104

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical course.

Note that we will use two acronyms interchangeably throughout the course:

● CSR: Customer Service Representative

● CCA: Call Centre Agent

Bulk Purchasing Account (ELBA)

Learning Outcomes

  • The nuances of body language and verbal skills
  • Aspects of verbal communication such as tone, cadence, and pitch
  • Questioning and listening skills
  • How to deliver bad news and say “no”
  • Effective ways to negotiate
  • The importance of creating and delivering meaningful messages
  • Tools to facilitate their communication
  • The value of personalising their interactions and developing relationships
  • Vocal techniques that will enhance their speech and communication ability
  • Personalised techniques for managing stress

Apply Here, Courses Coordinator App

Learning online or e-learning courses has a number of obvious advantages which benefit the student.  Other than being able to learn any time and in any place 24/7 add flexibility to the process. Choosing the time suits you to advance your learning.

The coursework is available to the learner to go over and to revise countless of times before finally taking the exam.  Also, should the first results are not satisfactorily, you can retake the exam again.

You are no longer restricted to set hours and having to rebook another course when the exam results are not as good as you can achieve.

  • Online courses run 24/7
  • You can login from any place as long as you have the username & password
  • The course can be revised again countless of times till the learner is ready
  • Exams can be retaken when the results can be improved
  • Certificate will be issued as soon as the exam was completed in the learner’s name
  • Your results kept safe on our system for further use by the learner
  • Courses are 100% guaranteed CPD Accredited by The CPD Accreditation Group

 

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