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Communication Skills In The Care Environment £9.99 e-Learning CPD Course + certificate UK

£14.99 £9.99

Communication Skills In The Care Environment e-Learning CPD Course + certificate UK

This online Communication course provides an awareness of the principles of good communication and record keeping within a care environment, the e-learning course will ensure effective communication skills and good practice when recording information.

 

100 in stock

SKU: 117 Category:
Description

Communication Skills In The Care Environment e-Learning CPD Course + certificate UK

This online Communication course provides an awareness of the principles of good communication and record keeping within a care environment, the e-learning course will ensure effective communication skills and good practice when recording information.

Kerote Ltd Accredited Provider No # 777104

Bulk Purchasing Account (ELBA)

Learning Outcomes

  • Definition of communication
  • Communication methods
  • Models of communication
  • Communication techniques
  • Managing communication
  • Legislation and good practice
  • Key principles of record keeping
  • Care records
  • Errors and prevention

Duration

60 mins

Refresher Requirements

Refreshed in accordance with your company guidelines, local and national authoritative guidelines and any regulatory requirements

Apply Here, Courses Coordinator App

End of Life Advanced Care Planning e-Learning CPD Communication Skills In The Care Environment

Patient experience in adult NHS services

Think about what you’re saying

  • First impressions count – saying hello and goodbye are an important way of gaining someone’s trust before a conversation.
  • Give accurate information – when someone is given inaccurate information or a poor explanation, it can often be confusing and hinder understanding.
    Ensure you give the person you are supporting all the information they need.  If you don’t have this, find out the answer and come back to them as soon as
    possible.
  • Use open questions – they give people the chance to talk rather than give one word answers. For example you could ask ‘How are you?’ rather than ‘are you
    ok?’
  • Repeating and rephrasing – these are strategies that can help some people to understand what is being said to them.
  • Avoid jargon, slang and acronyms – these will only make sense to people with specialist knowledge. A person without this knowledge won’t understand what
    you mean.

Tone and pace

  • Speak clearly and slowly – this will help people to understand what you’re saying. Mumbling and talking too quickly can lead to misunderstandings.  Speaking a little more slowly can help a person with a hearing or visual impairment, a learning disability or who is confused.
  • Allow time for the person to respond. This can mean allowing silences while the person thinks and works out how to reply.
    Clarify messages
    It is important to show you understand what the other person is saying. You could
    summarise what they are saying to check your understanding. For example ‘so just
    to check, you meant that …’
    Be an active listener
    Active listening involves paying attention to what the other person is saying. To
    acknowledge that you are engaged in the conversation you can nod your head,
    make ‘mmm’ sounds and use encouraging words such as ‘yes’ and ‘I see’.
    Showing empathy when communicating
    Empathy lets a person know that you understand how they feel and think. You can
    show this by using the same techniques as active listening.
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