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Conflict Resolution Managing Conflict Procedures £9.99 e-Learning CPD Course & certificate 1
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Conflict Resolution Managing Conflict Procedures £9.99 e-Learning CPD Course & certificate

£17.99 £9.99

This online Conflict Resolution course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.

 

100 in stock

SKU: 185 Category:
Description

This online Conflict Resolution course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.

Kerote Ltd Accredited Provider No # 777104

Bulk Purchasing Account (ELBA)

Learning Outcomes

  • Explain the purpose of a Conflict Resolution Procedure
  • Understand Conflict Resolution Procedures
  • Identify the key roles in Conflict Resolution Procedures
  • Understand an employee’s right of appeal

Duration

60 Mins

Refresher Requirements

Refreshed in accordance with your company guidelines, local and national authoritative guidelines and any regulatory requirements

Apply Here, Courses Coordinator App

Anger Management Understanding Anger e-Book CPD Training & Certificate Conflict Resolution Managing Conflict Procedures

The Five Steps to Conflict Resolution

The way your business handles conflict between employees, management or business partners can have a big impact on profits, productivity and morale.

Conflict is a major cause of staff turnover and costs your business money. Queensland Government research shows over 65% of employee performance problems are the result of strained relationships rather than a lack of skill or motivation.

Good management practices can help you avoid unnecessary conflict and deal with inevitable conflict in an effective and professional way.

Developing a dispute resolution process can reduce staff turnover and save your business time, money and unnecessary damage.

This guide provides an overview of managing conflict in your workplace.

LocalTips.Net

Common causes of workplace conflict

Identifying the most common causes of workplace conflict will help you to predict, prevent or deal with them. The following factors may be the source of conflict involving employees:

  • a breached agreement
  • skills deficits
  • a lack of information or misunderstanding
  • conflicting interests or values
  • discrimination or harassment
  • mental illness
  • personality style
  • scarce resources
  • organisational problems
  • bad (corrupt or fraudulent) intent.

Dispute resolution workshops and training

By developing conflict resolution skills and dispute resolution processes, you can help employees and managers resolve problems early and avoid major disruptions to your business.

You can attend dispute resolution workshops and training, with topics such as:

  • managing difficult behaviours
  • negotiation
  • prevention of bullying
  • mediation
  • managing groups.

Learn more about negotiating successfully.

Training employees to resolve disputes

Staff trained in dispute resolution techniques and good communication skills are less likely to enter into conflicts. They are more likely to ensure agreements between employees and managers about entitlements, roles and responsibilities are well understood and can advise on and help you manage disputes.

Consider appointing an experienced employee with the necessary skills and authority to deal with disputes – particularly complex or escalating disputes.

The person you appoint should be in a position to negotiate and communicate with upper as well as lower management and act as a mediator within your business. They will need to be senior enough to see that disputes are dealt with at an appropriate level, liaise with all necessary staff and implement any changes that emerge from the process.

Keeping accurate records

A breached agreement, lack of information or misunderstanding can cause conflict in the workplace. It is therefore essential to develop a good record keeping system so you can confirm the facts when dealing with a disagreement.

Developing a dispute resolution process

Unresolved workplace disputes cost your business money. Potential costs include legal expenses, lost productivity, staff turnover, lost business relationships and a damaged business reputation.

Developing a clear conflict resolution process will help your business avoid unnecessary conflict and prevent unavoidable conflict from escalating.

Best practice in dispute resolution

The Fair Work Ombudsman’s effective dispute resolution guide describes best practice principles for developing your business’s dispute resolution process.

The guide recommends pursuing dispute resolution outcomes that are:

  • quick – the issues should be resolved quickly rather than allowing them to escalate through inaction
  • fair – all relevant parties should be consulted so that all sides of the story are taken into account
  • handled sensitively – disputes should, where possible, be resolved in a confidential way to minimise impact on other employees
  • transparent – the procedure should be clear to every employee.
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