This online Conflict Resolution course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.
100 in stock
The way your business handles conflict between employees, management or business partners can have a big impact on profits, productivity and morale.
Conflict is a major cause of staff turnover and costs your business money. Queensland Government research shows over 65% of employee performance problems are the result of strained relationships rather than a lack of skill or motivation.
Good management practices can help you avoid unnecessary conflict and deal with inevitable conflict effectively and professionally.
Developing a dispute resolution process can reduce staff turnover and save your business time, money and unnecessary damage.
This guide provides an overview of managing conflict in your workplace.
Identifying the most common causes of workplace conflict will help you to predict, prevent or deal with them. The following factors may be the source of conflict involving employees:
By developing conflict resolution skills and dispute resolution processes, you can help employees and managers resolve problems early and avoid major disruptions to your business.
You can attend dispute resolution workshops and training, with topics such as:
Learn more about negotiating successfully.
Staff trained in dispute resolution techniques and good communication skills are less likely to enter into conflicts. They are more likely to ensure agreements between employees and managers about entitlements, roles and responsibilities are well understood and can advise on and help you manage disputes.
Consider appointing an experienced employee with the necessary skills and authority to deal with disputes – particularly complex or escalating disputes.
The person you appoint should be in a position to negotiate and communicate with upper as well as lower management and act as a mediator within your business. They will need to be senior enough to see that disputes are dealt with at an appropriate level, liaise with all necessary staff and implement any changes that emerge from the process.
A breached agreement, lack of information or misunderstanding can cause conflict in the workplace. It is therefore essential to develop a good record-keeping system so you can confirm the facts when dealing with a disagreement.
Unresolved workplace disputes cost your business money. Potential costs include legal expenses, lost productivity, staff turnover, lost business relationships and a damaged business reputation.
Developing a clear conflict resolution process will help your business avoid unnecessary conflict and prevent unavoidable conflict from escalating.
The Fair Work Ombudsman’s effective dispute resolution guide describes best practice principles for developing your business’s dispute resolution process.
The guide recommends pursuing dispute resolution outcomes that are: