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Customer Service Handling The Public Effectively £10 Online CPD Accredited Training & Certificate

£14.99 £10.00

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

 

99 in stock

SKU: 236 Category:
Description

This online Customer Service course will help learners define who their Kerote Ltd Accredited Provider No # 777104 Core Skills Framework Compliance Packagecustomers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

CRM An Introduction to Customer Relationship Management e-Book Training Customer Service Handling The PublicThe telephone and later the internet developments introduced new concepts and methods to the way we deal with our public and customers.  No longer it is a privilege of the few to be heard and companies increasingly find customer relation to be a cornerstone of their public image.  Nevertheless, with the vast amount of information at our fingertips, it’s easy for the individual to get a little lost in the digital age. Data and CR has to be updated, managed and supervised which is why CRM skills need regular updating too. 

Bulk Purchasing Account (ELBA)

Learning Outcomes

  • Understanding the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

Duration

60 mins

Refresher Requirements

Refreshed under your company guidelines, local and national authoritative guidelines and any regulatory requirementsLocalTips.Net

 

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