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Workplace Violence, Manage Anger Violence Situations in the Workplace £7.99 eBook Training & Certificate

£14.99 £7.99

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.

100 in stock


Violence behaviour has many roots.  Although it’s not always the case, there are warning signs of workplace violence.Kerote Ltd Accredited Provider No # 777104  To manage the workplace well, one must be attuned to the vibes.

It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.

Bulk Purchasing Account (ELBA)

Creating a Positive Work Environment Workplace Violence How to Manage Anger and Violence in the WorkplaceLearning Outcomes

  • Describe what workplace violence is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Understand Albert Bandura’s behaviour wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Apply better communication and problem-solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Use the nine components of an organisational approach to managing anger, including risk assessment processes
  • Respond if a violent incident occurs in the workplace, on both an individual and organisational level

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  • The course can be revised again countless times till the learner is ready
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  • Certificate will be issued as soon as the exam was completed in the learner’s name
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Example policy on work-related violence

Sample Policy for Violence in the Workplace
Violence in the Workplace
It is the policy of the Company and the responsibility of its managers and all of its employees to maintain a workplace
free from threats and acts of violence. The Company will work to provide a safe workplace for employees and visitors
to the workplace. Each employee, and everyone with whom we come into contact in our work, deserves to be treated
with courtesy and respect.
The Company does not tolerate any type of workplace violence committed by or against employees. Employees are
prohibited from making threats or engaging in violent activities.
Prohibited Conduct
The list of behaviours, while not exhaustive, provides examples of conduct that is prohibited:
 Causing physical injury to another person.
 Making threatening remarks.
 Acting out in an aggressive or hostile manner that creates a reasonable fear of injury to another person or
subjects another individual to emotional distress.
 Intentionally damaging employer property or property of another employee.
 Possessing a weapon while on Company property or while on Company business.
 Committing acts motivated by, or related to, sexual harassment or domestic violence.
Reporting Procedures
Any potentially dangerous situations must be reported immediately to your supervisor, Incident Response
Coordinator/Team, or the Human Resources Department. Reports of workplace violence may be made anonymously and
investigated accordingly. Reports or incidents warranting confidentiality will be handled appropriately and information will
be disclosed to others only on a need-to-know basis. All parties involved in a situation will be counselled and the results of
investigations will be discussed with them. The Company will take appropriate action at any indication of a potentially
hostile or violent situation.
Risk Reduction Measures
While the Company does not expect employees to be skilled at identifying potentially dangerous persons, employees are
expected to exercise good judgment and to inform the Incident Response Coordinator/Team or Human Resources
Department if any employee, claimant, customer or vendor exhibits behaviour which could lead to a potentially dangerous
situation. Such behaviour includes, but is not limited to, the following:
 Discussing dangerous weapons and/or bringing such weapons into the workplace.
 Displaying overt signs or extreme stress, resentment, hostility, or anger.
 Making threatening remarks.
 Exhibiting sudden or significant deterioration of performance.
 Displaying irrational or inappropriate behaviour.
The Incident Response Coordinator/Team and the Human Resources Department will identify and maintain a list of
workplace violence incidents and will design a plan to prepare for possible emergencies.
Dangerous/Emergency Situations
Employees who confront or encounter an armed or dangerous person should not attempt to challenge or disarm the
individual. Employees should remain calm, make constant eye contact and talk to the individual. If a supervisor can be
safely notified of the need for assistance without endangering the safety of the employee or others, such notice should be
Threats, threatening conduct, or any other acts of aggression or violence in the workplace will not be tolerated. Any
employee determined to have committed such acts will be subject to disciplinary action, up to and including termination.
Non-employees engaged in violent acts on the employer’s premises will be reported to the proper authorities and fully
Commitments and Responsibilities
Successful implementation of this policy requires the commitment and cooperation of all Company Personnel.
Management Involvement and Commitment
 Demonstrate organizational concern for employees’ and customers’ emotional and physical health and safety.
 Oversee Violence in the Workplace Program to ensure that all managers, supervisors, and employees understand
their obligations.
 Allocate authority and resources to responsible parties in the Incident Response Team.
 Provide a comprehensive program of medical care and psychological counselling and debriefing for employees
experiencing or witnessing assaults and other violent incidents.
 Encourage employees to report violent incidents promptly.
Incident Response Coordinator’s/Incident Response Team’s Involvement and Commitment
 Encourage employees to promptly report incidents and to suggest ways to reduce or eliminate risks.
 Develop and maintain a comprehensive plan for maintaining security in the workplace, including establishing a
liaison with law enforcement and others.
 Conduct worksite analysis to determine existing or potential hazards for workplace violence.
 Record, track, monitor, and analyze workplace violence incidents.
 Conduct workplace security analysis.
 Assist with training and educating employees of potential workplace violence incidents.
Human Resource Department’s Involvement and Commitment
 Create a policy of zero tolerance for workplace violence, including verbal and nonverbal threats and related actions.
 Ensure that employees who report or experience workplace violence will not experience retaliation of any kind.
 Encourage employees to promptly report incidents and suggest ways to reduce or eliminate risks.
 Conduct and/or provide training and education to employees regarding potential workplace violence incidents.
 Support and implement appropriate recommendations from the Employee Safety and Health Committee.
Employee Involvement and Commitment:
 Understand and comply with the Violence in the Workplace Program and any other safety and/or security
measures in place by the Company.
 Participate in an employee suggestion procedure covering safety and security concerns.
 Promptly report violent incidents or potential for violence to your manager, supervisor or Incident Response
 Participate in a continuing education program that covers techniques to recognize escalating agitation, assaultive
behaviour, or criminal intent.
Source: George Demers, M.S., Revised 1/01

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